Château des Paris Luxe Coat

At Ruocci, we stand behind the quality of our products. That’s why we offer a standard 5-year warranty on all our items, including clothing and accessories. If there’s an issue with your purchase, we’re here to assist you.

What’s Covered by the Warranty?

Our warranty covers manufacturing defects and faults that are not caused by normal wear and tear or misuse of the product. If anything goes wrong with your product during the warranty period, you can easily make use of our warranty.

Extending Your Warranty

Would you like to extend the warranty on your purchase? No problem! Simply get in touch with our customer service team. The cost for extending the warranty depends on the value of the item. Contact us for more information on pricing.

How to Make a Warranty Claim

To process your warranty claim quickly and efficiently, please provide the following:

• Your order number.
• A description of the issue or situation.
• Photos of the defective product so we can assess the problem.

Once we have received this information, we will get back to you within 24 to 48 hours to resolve the issue.

Customer Service

Our Ruocci customer service team is always here to assist you. Contact us at and we will ensure your request is handled promptly.

At Ruocci, we are committed to delivering your order quickly and reliably, using the most trusted couriers in the EU and internationally. We aim to deliver all orders within 2 to 5 working days. We use a range of reliable couriers to ensure your order arrives safely and on time, including:

• Poste Italiane
• PostNL
• Bpost
• DHL
• UPS
• FedEx

When you place an order with us, you can choose your preferred courier from the above options. Once your order has been processed and dispatched from our warehouse, you’ll receive an email with your tracking number within 24 hours, so you can track your order every step of the way.

International Shipping:
We also offer shipping to several countries, with delivery times based on your location:

• Netherlands and Belgium: 2 to 3 working days
• Italy, UK, Germany, Norway, France, and Denmark: 3 to 4 working days
• Spain, Sweden, Switzerland, Austria, and the USA: 4 to 5 working days

If you're outside these countries and would like to know more about shipping options, please feel free to contact us for more information.

Returns & Exchanges

We sincerely hope you’re thrilled with your purchase from Ruocci. However, if for any reason you change your mind, we offer easy returns and exchanges, subject to the following conditions:

• Unworn and unused condition: All returned items must be in their original, unworn, and unused condition.
• 30-day return period: You have 30 days from the date of receipt to return or exchange your items.

Please note that the cost of return shipping is the responsibility of the customer, unless the item is faulty or incorrect.

For more information on how to process a return or exchange, please refer to our Returns page or contact our customer service team.

We hope you enjoy your shopping experience with us at Ruocci. If you have any further questions about shipping, returns, or exchanges, don't hesitate to get in touch with our friendly customer support team. We're here to help.

If you exercise your right of withdrawal, the product will be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass on this depreciation of the product to you. So please treat the product with care and make sure it is properly packed when you return it. You will automatically receive the return form with all your orders. Further information